Throughout
the course of your career as a manager or supervisor, you’ll likely hear a
number of excuses for why an employee was not able to complete an assignment,
be on time or otherwise do what they were supposed to do. Below are some of the more common excuses and
ways to address them:
· “It’s
not my job.” This is a common excuse
used by employees to get out of doing work.
If the assigned task is related to their essential job functions, it is
likely to fall under “other duties as assigned” in their job description.
· “Everyone
else comes in late.” This excuse falls
under the “if everyone jumps off a bridge, does that mean you should too?”
explanation.” The focus at this point
should be addressing this particular employee’s attendance while letting the
employee know that everyone is subject to the same attendance requirements.
· “I
didn’t know. I’m new.” This excuse only lasts so long before the
newness of it wears off. If you
explained the process, policy or procedure during orientation or during the employee’s
initial training, then being new to the organization is not an excuse. Additionally, being new should not prevent the
employee from asking questions and seeking assistance from others.
· “I
have too much work to do.” When
confronted with this excuse, ask the employee to provide you with a detailed
outline of what tasks he/she is working on and the percentage of time he/she is
working on each task. It may be that the
employee needs to better manage their time or focus their priorities on
value-added tasks. Also, if the employee
is exempt from overtime, take note of when the employee arrives and leaves the
office and how long he/she is taking for lunch.
You should make sure the employee is working the required number of
hours per day or week and not taking extended lunches or breaks or coming in
late or leaving early.
While
some of these excuses may be legitimate, it’s important for a manager and
supervisor to hold employees accountable when it comes to performing the
essential functions of their job at a meets expectation level.
This article should not
be construed as legal advice.